:root{
  --bg:#f5f7fb;--panel:#ffffff;--panel2:#f8fafc;--line:#e6eaf2;--text:#172033;--muted:#667085;
  --blue:#2563eb;--blue2:#eff6ff;--green:#16a34a;--green2:#ecfdf3;--orange:#f59e0b;--orange2:#fff7ed;--purple:#7c3aed;--purple2:#f5f3ff;--red:#dc2626;--shadow:0 10px 30px rgba(15,23,42,.07);--r:18px;
}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,"PingFang SC","Microsoft YaHei",sans-serif}button,input,textarea,select{font:inherit}.hidden{display:none!important}.mt12{margin-top:12px}.mt14{margin-top:14px}.mt16{margin-top:16px}
.toast{position:fixed;right:22px;bottom:22px;background:#111827;color:#fff;border-radius:14px;padding:12px 14px;box-shadow:0 20px 38px rgba(0,0,0,.18);font-size:13px;z-index:99;display:none}.toast.show{display:block}.form-error{color:var(--red);font-size:13px;line-height:1.5}.dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:var(--orange);margin-right:4px}.dot.ok{background:var(--green)}
/* Login */
.login-shell{position:relative;min-height:100vh;min-height:100svh;overflow:hidden;display:flex;align-items:center;justify-content:center;padding:40px 24px;background-color:#DBE0F9;font-family:inherit}.login-shell .svg-top{position:absolute;top:-900px;right:-300px;z-index:0;pointer-events:none}.login-shell .svg-bottom{position:absolute;bottom:-500px;left:-200px;z-index:0;pointer-events:none}.login-card{position:relative;z-index:1;width:min(420px,calc(100vw - 40px));background:rgba(255,255,255,.96);border:1px solid rgba(255,255,255,.82);border-radius:24px;padding:38px 40px 34px;box-shadow:0 34px 90px rgba(28,52,76,.18),0 10px 26px rgba(15,118,110,.08);backdrop-filter:blur(14px)}.login-card-header{margin-bottom:26px}.login-avatar{width:68px;height:68px;display:block;border-radius:22px;object-fit:cover;object-position:center;box-shadow:0 16px 36px rgba(15,118,110,.22)}.login-card .eyebrow{margin:28px 0 8px;color:#0f766e;font-size:13px;line-height:1;letter-spacing:.18em;font-weight:900}.login-card h1{margin:0;font-size:34px;line-height:1.18;letter-spacing:-.04em;color:#0f1f2a}.login-copy{margin:18px 0 0;color:#5f6f7a;font-size:17px;line-height:1.78}.button,.btn{border:0;border-radius:12px;background:var(--blue);color:#fff;font-weight:900;padding:10px 14px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:6px}.button:hover,.btn:hover{filter:brightness(.96)}.button.primary,.btn.primary{background:var(--blue);color:#fff}.button.wide,.btn.wide{width:100%}.login-primary-btn,.login-card .button.primary.wide{height:54px;border-radius:18px;font-size:17px;letter-spacing:.01em;background:linear-gradient(90deg,#0f766e 0%,#0b8f8a 54%,#13b9cc 100%);box-shadow:0 14px 28px rgba(15,118,110,.22)}.login-card .button.primary.wide:hover:not(:disabled){transform:translateY(-1px);background:linear-gradient(90deg,#0b5c56 0%,#0f766e 54%,#0c9fb4 100%);box-shadow:0 18px 34px rgba(15,118,110,.28)}.login-secondary{margin-top:18px;text-align:center}.login-secondary .button.text,.button.text{background:transparent;border:0;color:#64748b;box-shadow:none;padding:7px 10px;font-size:15px;font-weight:800}.login-secondary .button.text:hover,.button.text:hover{color:#0f766e;background:transparent}.login-code-panel{margin-top:22px;padding-top:2px}.login-divider{display:flex;align-items:center;gap:12px;color:#94a3b8;font-size:12px;margin:22px 0 18px}.login-divider::before,.login-divider::after{content:"";height:1px;background:#e2e8f0;flex:1}.login-card label{display:grid;gap:8px;margin-bottom:15px;font-size:13px;font-weight:800;color:#334155}.login-card input{height:48px;border:0;border-bottom:2px solid rgba(100,116,139,.25);border-radius:0;padding:8px 2px;background:transparent;color:#0f172a}.login-card input:focus{border-color:#0f766e;box-shadow:none;outline:none}.login-card input::placeholder{color:#94a3b8}.security-note{margin:26px 0 0;color:#64748b;font-size:13px;text-align:center;line-height:1.6;letter-spacing:.02em}
/* App shell */
.app{display:grid;grid-template-columns:248px 1fr;min-height:100vh}.sidebar{background:#fff;border-right:1px solid var(--line);padding:18px 14px;display:flex;flex-direction:column;gap:18px;position:sticky;top:0;height:100vh}.brand{display:flex;gap:12px;align-items:center;padding:6px 8px}.logo img{width:42px;height:42px;}.logo{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;}.brand h1{font-size:17px;margin:0}.brand p{font-size:12px;color:var(--muted);margin:3px 0 0}.nav{display:grid;gap:8px}.nav button{border:0;background:transparent;color:#334155;border-radius:14px;padding:12px 12px;text-align:left;display:flex;gap:10px;align-items:center;font-weight:800;cursor:pointer}.nav button:hover{background:#f1f5f9}.nav button.active{background:var(--blue2);color:var(--blue)}.sidebar-foot{margin-top:auto;background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:12px;font-size:12px;color:var(--muted);line-height:1.45}.main{min-width:0}.topbar{height:70px;background:rgba(255,255,255,.88);backdrop-filter:blur(12px);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 26px;position:sticky;top:0;z-index:10}.search{flex:1;max-width:520px;position:relative}.search input{width:100%;border:1px solid var(--line);background:#f8fafc;border-radius:999px;padding:11px 18px 11px 42px;outline:none}.search span{position:absolute;left:15px;top:10px;color:#94a3b8}.top-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 11px;font-size:12px;color:#475569;font-weight:800}.copilot-badge{background:linear-gradient(135deg,#2563eb,#7c3aed);color:#fff;border-radius:999px;padding:8px 11px;font-weight:900;font-size:12px}.avatar-btn{width:34px;height:34px;border-radius:50%;border:0;background:#dbeafe;color:#1d4ed8;display:grid;place-items:center;font-weight:900;cursor:pointer}.page{display:none;padding:24px 26px 40px}.page.active{display:block}.page-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:18px}.page-head h2{margin:0;font-size:26px;letter-spacing:-.02em}.page-head p{margin:6px 0 0;color:var(--muted)}.grid{display:grid;gap:16px}.cols2{grid-template-columns:1.15fr .85fr}.stats{grid-template-columns:repeat(4,minmax(0,1fr))}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);overflow:hidden}.card-pad{padding:17px}.card-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.card-title h3{font-size:16px;margin:0}.sub{color:var(--muted);font-size:12px}.stat{padding:18px}.stat-icon{width:36px;height:36px;border-radius:14px;display:grid;place-items:center;margin-bottom:12px}.stat h3{font-size:13px;color:#475569;margin:0 0 8px}.stat b{font-size:26px}.blue{background:var(--blue2);color:var(--blue)}.green{background:var(--green2);color:var(--green)}.orange{background:var(--orange2);color:#c2410c}.purple{background:var(--purple2);color:var(--purple)}.btn.ghost{background:#fff;color:#344054;border:1px solid var(--line)}.btn.soft{background:var(--blue2);color:var(--blue)}.btn.small{padding:7px 10px;font-size:12px;border-radius:10px}.btn:disabled{opacity:.5;cursor:not-allowed}.row{display:flex;align-items:center;justify-content:space-between;gap:12px}.list{display:grid;gap:10px}.item{border:1px solid var(--line);background:#fff;border-radius:16px;padding:12px;display:flex;align-items:center;gap:12px}.item:hover{border-color:#cbd5e1}.photo{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,#dbeafe,#f5f3ff);display:grid;place-items:center;font-weight:900;color:#1d4ed8;flex:0 0 auto}.grow{min-width:0;flex:1}.name{font-weight:900}.msg{font-size:13px;color:#64748b;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tag{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;font-size:12px;font-weight:800;background:#f1f5f9;color:#475569}.tag.blue{background:var(--blue2);color:var(--blue)}.tag.green{background:var(--green2);color:var(--green)}.tag.orange{background:var(--orange2);color:#c2410c}.tag.purple{background:var(--purple2);color:var(--purple)}.tag.red{background:#fef2f2;color:var(--red)}.suggestion{border-left:4px solid var(--blue);background:#f8fbff;border-radius:14px;padding:13px;margin-bottom:10px}.suggestion b{display:block;margin-bottom:5px}.quick{display:flex;flex-wrap:wrap;gap:10px}.timeline{position:relative;display:grid;gap:10px}.event{display:flex;gap:10px;align-items:flex-start}.event .dot{width:10px;height:10px;border-radius:50%;background:var(--blue);margin-top:7px}.bubble{background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:10px 12px;flex:1;line-height:1.5}.mode-tabs{display:inline-flex;gap:6px;background:#eef2f7;border:1px solid var(--line);padding:5px;border-radius:14px;flex-wrap:wrap}.mode-tabs button{border:0;background:transparent;border-radius:10px;padding:8px 13px;font-weight:900;cursor:pointer;color:#475569}.mode-tabs button.active{background:#fff;color:var(--blue);box-shadow:0 4px 12px rgba(15,23,42,.08)}.question{font-size:16px;line-height:1.55;background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:14px;white-space:pre-wrap}.kv{display:grid;grid-template-columns:96px 1fr;gap:7px 10px;font-size:13px;margin-bottom:12px}.kv span:nth-child(odd){color:#64748b}.notice{font-size:12px;color:#64748b;background:#f8fafc;border:1px solid var(--line);border-radius:14px;padding:10px;line-height:1.55}.side-block{border:1px solid var(--line);border-radius:16px;padding:14px;margin-bottom:12px;background:#fff}.side-block h4{margin:0 0 8px;font-size:14px}.hint{font-size:13px;color:#64748b;line-height:1.45}.reply-grid{display:grid;gap:12px}.reply-card{border:1px solid var(--line);border-radius:18px;background:#fff;overflow:hidden}.reply-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;border-bottom:1px solid var(--line);background:#fbfdff}.reply-head b{font-size:15px}.reply-body{padding:14px;line-height:1.55;white-space:pre-wrap}.intent{padding:0 14px 14px;color:#64748b;font-size:13px}.chat-layout{display:grid;grid-template-columns:300px 1fr 320px;gap:16px}.conversation-list{max-height:720px;overflow:auto}.conv-item{cursor:pointer}.conv-item.active{border-color:#93c5fd;background:#eff6ff}.chat-box{height:420px;overflow:auto;background:#f8fafc;border:1px solid var(--line);border-radius:18px;padding:14px;display:flex;flex-direction:column;gap:10px}.msg-bubble{max-width:82%;padding:10px 12px;border-radius:16px;line-height:1.45;font-size:14px;white-space:pre-wrap}.msg-bubble.customer{background:#fff;border:1px solid var(--line);align-self:flex-start}.msg-bubble.sales{background:#dbeafe;color:#1e3a8a;align-self:flex-end}.msg-bubble.unknown,.msg-bubble.system{background:#f1f5f9;color:#475569;align-self:center;max-width:92%}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.form-grid label{display:grid;gap:6px;color:#475569;font-size:13px;font-weight:800}.form-grid .full{grid-column:1/-1}textarea,input,select{border:1px solid var(--line);border-radius:14px;padding:11px 12px;background:#fff;outline:none}textarea{resize:vertical;width:100%}.manual-replies{grid-template-columns:repeat(2,minmax(0,1fr))}.corpus-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.corpus-field{background:#f8fafc;border:1px solid var(--line);border-radius:12px;padding:10px}.corpus-field span{display:block;color:#64748b;font-size:12px;margin-bottom:4px}.corpus-field strong{font-size:14px}.corpus-field.warn{background:#fff7ed;border-color:#fed7aa;color:#9a3412}.corpus-field.ok{background:#ecfdf3;border-color:#bbf7d0;color:#166534}.profile-top{display:flex;gap:16px;align-items:center}.big-photo{width:72px;height:72px;border-radius:22px;background:linear-gradient(135deg,#dbeafe,#ede9fe);display:grid;place-items:center;color:var(--blue);font-size:26px;font-weight:900}.profile-stage{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.stage-steps{display:grid;gap:8px}.stage{display:flex;align-items:center;gap:9px;color:#64748b}.stage .circle{width:18px;height:18px;border-radius:50%;border:2px solid #cbd5e1}.stage.done{color:var(--green);font-weight:800}.stage.done .circle{background:var(--green);border-color:var(--green)}.stage.current{color:var(--blue);font-weight:900}.stage.current .circle{border-color:var(--blue);box-shadow:0 0 0 4px #dbeafe}.sales-tip-banner{margin-bottom:16px;background:#fff7ed;border:1px solid #fed7aa;color:#9a3412;padding:10px 12px;border-radius:14px;font-size:13px}.toolbar-right{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
@media(max-width:1100px){.app{grid-template-columns:1fr}.sidebar{position:relative;height:auto}.nav{grid-template-columns:repeat(6,minmax(0,1fr))}.nav button{justify-content:center;font-size:12px}.topbar{position:relative}.cols2,.stats,.chat-layout,.manual-replies{grid-template-columns:1fr}.chat-box{height:330px}}
@media(max-width:700px){.topbar{height:auto;padding:14px;flex-direction:column;align-items:stretch}.page{padding:16px}.stats,.form-grid,.corpus-grid{grid-template-columns:1fr}.page-head{flex-direction:column}.sidebar{padding:12px}.nav{grid-template-columns:1fr 1fr}.reply-head{align-items:flex-start;flex-direction:column}.login-card{padding:28px 22px 26px}.login-avatar{width:60px;height:60px;border-radius:19px}.login-card h1{font-size:30px}}

.top-user-name{display:inline-flex;align-items:center;min-height:34px;padding:0 12px;border-radius:999px;background:#f8fafc;border:1px solid var(--line);color:#172033;font-weight:900;font-size:13px}.profile-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));row-gap:28px;column-gap:16px}.profile-field{display:flex;flex-direction:column;gap:6px;min-width:0}.profile-field span{margin:0;line-height:1.25;color:#667085;font-size:12px;font-weight:800}.profile-field input{margin-top:0;width:100%}.profile-field-full{grid-column:1/-1}

.identity-strip{border:1px solid var(--line);background:#f8fafc;border-radius:16px;padding:12px;margin-bottom:12px}.identity-main{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.context-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.debug-collapse summary{cursor:pointer;font-weight:900;display:flex;justify-content:space-between;align-items:center}.debug-collapse[open] summary{margin-bottom:12px}.mt8{margin-top:8px}.mt12{margin-top:12px}.field-label{display:block;color:#64748b;font-size:13px;font-weight:800;margin-bottom:6px}.debug-collapse.card{display:block}.identity-strip .hint{margin:4px 0 0}.full{display:block}.form-error{color:var(--red);font-size:13px;margin:10px 0 0}.context-grid .corpus-field strong{word-break:break-word}
@media(max-width:700px){.context-grid{grid-template-columns:1fr}.identity-main{flex-direction:column}}

/* v0.8.1 当前聊天作战台固定版式 */
.current-chat-layout{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(360px,.95fr);gap:16px;align-items:start}.current-left,.current-right{display:grid;gap:16px}.meta-grid{display:grid;grid-template-columns:96px 1fr;gap:8px 10px;font-size:13px;margin-bottom:12px}.meta-grid span{color:#64748b}.meta-grid b{font-weight:900;min-width:0;word-break:break-word}.latest-question{font-size:16px;line-height:1.58;background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:14px;white-space:pre-wrap}.reply-list{display:grid;gap:12px}.empty-box{font-size:13px;color:#64748b;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:14px;padding:13px;line-height:1.55}.reply-card{position:relative;overflow:visible}.reply-card.has-translation{border-color:#bfdbfe}.reply-translation-tooltip{display:none;position:absolute;left:16px;right:16px;top:calc(100% + 8px);z-index:40;padding:12px 14px;border:1px solid #bfdbfe;border-radius:14px;background:#eff6ff;color:#1e3a8a;font-size:13px;line-height:1.65;white-space:pre-wrap;box-shadow:0 12px 30px rgba(15,23,42,.16)}.reply-card.has-translation:hover .reply-translation-tooltip{display:block}.timeline-box{height:520px;overflow:auto;background:#f8fafc;border:1px solid var(--line);border-radius:18px;padding:14px;display:flex;flex-direction:column;gap:10px}.ai-judge-grid{display:grid;gap:10px}.judge-row{border:1px solid var(--line);background:#fff;border-radius:14px;padding:12px}.judge-row span{display:block;color:#64748b;font-size:12px;margin-bottom:6px}.judge-row b{display:block;font-size:14px;line-height:1.55;white-space:pre-wrap}.text-ok{color:#166534}.text-warn{color:#c2410c}.link-btn{border:0;background:transparent;color:var(--blue);font-weight:900;cursor:pointer;padding:0;margin-left:6px}.link-btn:hover{text-decoration:underline}.debug-collapse:not([open]){box-shadow:none}.debug-collapse summary{list-style:none}.debug-collapse summary::-webkit-details-marker{display:none}
@media(max-width:1100px){.current-chat-layout{grid-template-columns:1fr}.timeline-box{height:420px}}
@media(max-width:700px){.current-chat-layout,.meta-grid{grid-template-columns:1fr}.timeline-box{height:360px}.reply-translation-tooltip{position:static;margin:10px 14px 14px}}

/* v0.8.2: A/B/C 中文翻译使用 body 顶层浮层，避免被卡片或滚动容器遮挡 */
.reply-card .reply-translation-tooltip,
.reply-card.has-translation:hover .reply-translation-tooltip {
  display: none !important;
}
.reply-translation-portal {
  position: fixed;
  z-index: 2147483647;
  padding: 14px 16px;
  border: 1px solid #bfdbfe;
  border-radius: 14px;
  background: #eff6ff;
  color: #1e3a8a;
  font-size: 13px;
  line-height: 1.65;
  white-space: pre-wrap;
  box-shadow: 0 18px 45px rgba(15, 23, 42, .22);
  pointer-events: none;
}
.reply-translation-portal[hidden] {
  display: none !important;
}
/* v0.8.3: 客户消息正文只显示在右侧聊天时间线，概览卡片不再显示正文块 */
.latest-question[hidden], #chatLatestQuestion[hidden] { display: none !important; }

.collection-state-card {
  overflow: visible;
}
.collection-state-main {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 14px;
  background: #f8fafc;
}
.collection-state-icon {
  font-size: 24px;
  line-height: 1;
}
.collection-state-title {
  font-size: 16px;
  font-weight: 900;
  color: var(--text);
  margin-bottom: 4px;
}
.collection-state-desc {
  color: var(--muted);
  line-height: 1.6;
  font-weight: 650;
}
.collection-state-action {
  white-space: nowrap;
  margin-left: auto;
}
.collection-state-complete_verified {
  border-color: rgba(34, 197, 94, .35);
  background: #f0fdf4;
}
.collection-state-needs_backfill {
  border-color: rgba(245, 158, 11, .35);
  background: #fffbeb;
}
.collection-state-backfilling {
  border-color: rgba(59, 130, 246, .35);
  background: #eff6ff;
}
.collection-state-backfill_failed {
  border-color: rgba(239, 68, 68, .35);
  background: #fef2f2;
}
@media(max-width:700px){
  .collection-state-main { flex-direction: column; }
  .collection-state-action { margin-left: 0; width: 100%; }
}